From outraged to engaged

Okay so outraged is a bit of an exaggeration but I thought it made a good title.

I visited Chameleon Restaurant at the Intercontinental Hotel, Wellington. Being my last night in NZ I had poured over Wellington menus and decided we would visit there so I could have the NZ crayfish with scallops. Yumm!

We arrived, and after the waiter told us the specials he added in that they were out of crayfish. I went from being super excited to hugely disappointed in one sentence.

Being the digital media addict that I am I decided to tweet my frustration.


Soon after, Ellen, the Duty Manager approached us to see how our meals were going. I explained we were only on our breads and she pressed to ensure everything was okay. I told her it was my last night in NZ for a year or so and I was disappointed they were out of crayfish which was why I chose to dine there. She explained they had run out and apologised and offered me a free dessert or coffee. I wasn’t fussed and said I’d see how I felt.

Having noticed Ellen was perhaps already aware of an issue I checked my Twitter. Sure enough, Intercontinental had replied.


Seeing they had made an effort to respond at 7pm in the evening and advise their duty manager, I was impressed with their customer service. I sent back a quick tweet:


The grouper was the fish of the day so I went with that seeing as the crayfish was out. Another reply came through:


Our meals were all delicious. My Mum even said it was the best meal she had had out in a long time. We’ve dined out a lot the past month.

Dessert was just as delightful and Ellen came to check on our table, slipping that they had a surprise for me. I could never have guessed what happened next. Our waiter arrived with a beautiful dessert construction! Their take on Petit Fours, but personalised for me with ‘Bon Voyage’ on the plate. An incredible assortment of chocolates, macaroons and warm choc rum in a test tube. I couldn’t have been more shocked or impressed. What a kind gesture. The staff wished me well and said they had been brainstorming out back what they could do for me.

I once read an article about how a bottle of water turned into a million dollars. Very quickly – a man was unimpressed there was no water in his hotel room and he complained. The next time he stayed the CEO had written him a note apologising and had provided complimentary bottled water. Turns out the man was also a CEO and travelled greatly for work. So did all his staff. Guess where they now stay?

The same goes for Intercontinental Wellington. Not only did they get exposure on my twitter, Instagram and a friend’s Facebook page BUT they also will now receive my custom wherever possible, as well as hotel bookings.

As well, they receive one of the best marketing tools around – word of mouth. Not only from me but my Mum, Dad, brother and a good friend. Not to mention all the people who pass on this story.

Great job Intercontinental!




Chameleon Restaurant on Urbanspoon

How Bazaar

This place is just gorgeous. Located upstairs in QT hotel, you must go here for breakfast and I am sure that the other meals will be just as fantastic.
Set out as a market it is amazing just to look at the way the food is presented.
Imagine what you would like for breakfast… It’s there. HUGE variety.
I loved the way their juice section was set out, with daily juice bottles set out for you to choose. Fresh and full of flavour I could have sat there all day nibbling.
I had a few hot options – bacon, scrambled eggs, tomato, hash brown and then headed off for some museli with fresh berries and heaps of strawberries washed down with a daily juice. Was full and happy as can be. Perfect way to start the day!

Bazaar on Urbanspoon

QT Gold Coast

Spent a lazy Easter Friday at QT Hotel Gold Coast with Alescha.

What a fantastic hotel. It feels almost like a boutique hotel, with all of it’s little quirks but it is a decent size, with two restaurants and a bar.

Cute idea – lemonade in the foyer. Refreshing and super cute in different sized jars with paper twisted yellow & white straws. Just help yourself while you wait to check in or lounge in the retro foyer.

I have to say – the beds are AMAZING. Divine even. We checked in and went straight for a nap. You lie on them and it’s like they suck you into them. I could have happily just slept the weekend away! We even came home early from the bar as we were so looking forward to hopping into them!

Rooms are huge, funky, unique furnishings and you can purchase anything in there. Great idea by them. Even the bathrobes and lamp are for purchase!

Lucky for me, working at Rydges, I received staff discount and REALLY reasonable rates. HUGE thanks to Natalie who helped us out with an upgrade and complimentary bubbly & macaroons too!

We dined at Yamagen for Teppenyaki, Stingray lounge for drinks and a snack and then at Bazaar for buffet breakfast.

Definitely worth a look to eat, play and stay!

Brisbane-based lifestyle and travel blog image featuring mountain and sea scenery

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